Check-in: 3pm
Check-out: 12pm
Please give us a call at 604.853.1880 or email us coastabb@telus.net should you require to check in early or request to check out late. Additional fees may apply.
frequently asked questions
Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.
What are the check-in and check-out times?
How do I get to the hotel from the nearest airport?
The hotel is about a 15-minute drive from Abbotsford International Airport (YXX). Get directions from the airport to our hotel.
What if I find a lower price online, will Coast Hotels match it?
If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.
Does the hotel have a swimming pool/hot tub?
Our family-friendly swimming pool is the ideal spot for indoor splashing fun! Visit our hotel's services and amenities page for more information.
Does the hotel have onsite parking?
Our hotel has free, secure outdoor parking available around the hotel.
Can I modify my reservation?
We recommend to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.
Do you have any last-minute hotel deals?
Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round.
What is the address and phone number?
2020 Sumas Way, Abbotsford, BC V2S 2C7, Canada.
Visit our contact page to get in touch with us.
Is the hotel pet friendly?
Coast Hotels has many pet-friendly hotels including Coast Abbotsford Hotel & Suites. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room.
Feel free to reach out to us by phone 604.853.1880 or by email coastabb@telus.net if you have further inquiries about our pet rooms and are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.
Is there free wi-fi?
We've got you covered with free wi-fi throughout the entire hotel!
Does the hotel have a gym or fitness centre?
Keep up with your workout routine at our fitness centre, which is open daily. Check out our services and amenities page for more details.
Does the hotel have an onsite restaurant?
Fuel up in our deluxe continental breakfast room, available every day for our guests. Looking for a restaurant recommendation? Our hotel is within a short drive (or walk) of several great eateries. Stop by the front desk and we’ll point you in the right direction.
Does the hotel have a laundry service?
Dry cleaning is available through the front desk with a two-day return.
What type of room can I book?
Stylishly appointed and filled with thoughtful touches, our room and suites provides a peaceful retreat for your Abbotsford adventure. Settle into rooms and suites offering triple-sheeted beds, free wi-fi, mini fridges and flat-screen TVs. Some of our suites even include jetted tub and fireplace! Check out our accommodation options - view rooms.
Does the hotel have connecting rooms?
We are happy to provide you with connecting rooms. We suggest that you contact us directly at 604.853.1880 to speak with the front desk team to see how we can accommodate booking connecting rooms.
Are cots/cribs/playpens available?
If you are traveling with a baby, we’ve got you covered with onsite cribs and playpens. Please give us a call at 604.853.1880 or email us at coastabb@telus.net to see what is available before you arrive. There is an additional fee per day/room.
Does the hotel have event venues?
Our hotel features an Executive Boardroom event space with a polished wood conference table and comfortable seating. Our meeting planners are on hand to manage the details – from coffee breaks to audiovisual facilities – allowing you to focus on being productive. Learn more about our meeting space and our group block accommodations.
What type of payment is accepted to pay for a room?
We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.
What is the cancellation policy?
Our flexible cancellation policy allows for reservations to be cancelled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancellation policy that is listed on the Offer Details or within the Terms & Conditions.
How can I sign up and become a Coast Rewards Member?
It’s easy, you can join at the front desk, or join online, or call 800.549.9099.
What perks can I enjoy as a Coast Rewards Member?
As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.
But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.
Can I redeem my Coast Rewards Points when booking a hotel room?
Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.
And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.
How do I report a missing item?
The best way to get your item back is by contacting the hotel at 604.853.1880 or email us at coastabb@telus.net and we’ll see if someone has turned it in.