frequently asked questions

Check-in: 3pm
Check-out: 11am

Please give us a call at 250.871.0427 or email us at courtenay@coasthotels.com should you require to check in early or request to check out late. Additional fees may apply.

The hotel is about an hour and 1 hour and 20-minute drive from Nanaimo Airport (YCD) via Trans-Canada Hwy/BC-19 N. Get directions from the airport to our hotel.

Harbour Air operates seasonal flights from a terminal situated at the Comox Valley Marina in Comox, BC. Get directions to the Comox Harbour terminal.

The hotel is about a 1 hour and 15-minute drive from Departure Bay Ferry Terminal and about an hour and 20 minutes if arriving at Duke Point Ferry Terminal via Hwy/BC-19 N.

Comox has a Little River Ferry Terminal with daily sailings across the Strait of Georgia to Westview Ferry Terminal, located in downtown Powell River that is about a 20-minute drive along Ryan Road.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Take a dip in our seasonal outdoor pool, which is open in the spring through fall. Unfortunately, the hotel does not have a hot tub.

We recommend to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

2605 Cliffe Avenue
Courtenay, BC V9N 2L8
Canada

Visit our contact page to get in touch with us.

Coast Hotels has many pet-friendly hotels including Coast Courtenay Hotel. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room.

We have a limited number of pet rooms so it is important to give us a call at 250.871.0427 or email us at courtenay@coasthotels.com if you are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Plates Eatery is a unique automotive-themed diner and a favorite spot for all-day breakfast in the community.

Our on-site laundry services are available daily between 9am and 9pm and include a charge of $3.50 for washing and $3.50 for drying. For your convenience, detergent and fabric softener can be purchased on-site at the front desk.

Relax, refresh and recharge in our newly renovated rooms and suites. Get ready to settle in amenities such as a mini fridge, free wi-fi, a flat-screen TV with cable and cozy triple-sheeted beds. Book one of our Coast Two Queens with Kitchenette and prepare a home-cooked meal. All our accommodations also have a sitting area, perfect for taking a break from exploring Courtenay and the surrounding Comox Valley. Check out our accommodation options - view rooms.

Our hotel does not offer connecting rooms. We suggest that you contact us directly at 250.871.0427 to speak with the front desk team to see how we can accommodate booking rooms that are close together.

If you are traveling with a baby our hotel has a limited number of playpens to reserve and we recommend to please give us a call at 250.871.0427 or email us at courtenay@coasthotels.com to see what is available before you arrive. Unfortunately, we do not have roll-away cots or cribs.

Let us be your home away from home when planning a gathering in Comox, Courtenay or Cumberland. Though our hotel doesn’t provide event space, we do offer terrific deals on group accommodation – as well as an array of unique amenities, a friendly team and a spectacular location, right on the Pacific Ocean.

Planning a wedding in Courtenay? Let us be a part of your celebration by offering accommodations for you and your loved ones. You’ll love our exclusive rates and special amenities. Learn more about our group gatherings, wedding accommodations and how to reserve multiple rooms for your group.

We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancelation policy allows for reservations to be canceled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancelation policy that is listed on the Offer Details or within the Terms & Conditions.

It’s easy, you can join at the front desk, or join online, or call 800.549.9099.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.

The best way to get your item back is by contacting the hotel at 250.871.0427 or email us at courtenay@coasthotels.com and we’ll see if someone has turned it in.