Check-in: 3pm
Check-out: 11am
Please give us a call at 250.837.3322 or email us info@hillcresthotel.com should you require to check in early or request to check out late. Additional fees may apply.
frequently asked questions
Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.
What are the check-in and check-out times?
How do I get to the hotel from the nearest airport?
The hotel is about a 2-hour 15-minute drive from Kelowna International Airport (YLW). Get directions from the airport to our hotel.
What if I find a lower price online, will Coast Hotels match it?
If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.
Does the hotel have a swimming pool/hot tub?
Unfortunately, our hotel does not have a swimming pool. However, you can still relax in our dry sauna or treat yourself to a soothing soak in our indoor and outdoor hot tubs. Visit our hotel's service and amenities page for more information.
Does the hotel have a spa or wellness center?
We’re proud to offer spa services at our hotel with Serenity Spa. Serenity Spa provides a wide range of treatments, including relaxation massages, therapeutic deep tissue massages, and hot stone massages; available in various session lengths. Please note that Serenity Spa does not have any RMTs on staff. Learn more on our amenities page or book your appointment online today!
Does the hotel have onsite parking?
Free outdoor parking is located around the hotel.
Can I modify my reservation?
We recommend to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.
Do you have any last-minute hotel deals?
Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round.
What is the address and phone number?
2100 Oak Drive, Revelstoke, BC V0E 2S0, Canada.
Visit our contact page to get in touch with us.
Is the hotel pet friendly?
Coast Hotels has many pet-friendly hotels including Coast Hillcrest Hotel. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room.
We have a limited number of pet rooms so it is important to give us a call at 250.837.3322 or email us at info@hillcresthotel.com if you are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.
Is there free wi-fi?
We've got you covered with free wi-fi throughout the entire hotel!
Does the hotel have a gym or fitness center?
Work it out! Our fitness centre is open daily from 6am to 10pm, and includes an elliptical, a treadmill, a universal machine and a spin bike.
Does the hotel have ski and bike storage?
We offer bike and ski storage along with a boot drying room. Conveniently located next to the elevator and central staircase.
Does the hotel have an onsite restaurant?
Sample fresh, flavorful and local cuisine at the Begbie Room, our signature restaurant. We celebrate the best of BC at every meal – from eggs benedict with smoked sockeye salmon and other hearty breakfast dishes to salads made with greens sourced from the region. Stop by Guides Lounge for an après-ski drink with friends! Check out our menus here.
Does the hotel have a laundry service?
Yes. Contact our front desk for detail on our laundry services.
What type of room can I book?
Our spacious accommodation provides the perfect space for relaxing after a busy day in Revelstoke. Kick back in rooms and suites packed with helpful amenities including free wi-fi, flat-screen TVs and mini fridges. Brew a cup of coffee in your room before heading out to attack the slopes. Or gaze out at the Valley from your private or shared balcony, available in our upgraded rooms. Check out our accommodation options - view rooms.
Does the hotel have connecting rooms?
We have a limited number of connecting rooms We suggest that you contact us directly and speak with the front desk team to see how we can accommodate booking connecting rooms.
Are cots/cribs/playpens available?
If you are traveling with a baby or need an extra bed for an additional guest, our hotel has a limited number of cots and cribs to reserve and we recommend to please give us a call at 250.837.3322 or email us at info@hillcresthotel.com to see what is available before you arrive. There is an additional fee per day/room.
Does the hotel have event or wedding venues?
Looking for a unique event venue in Revelstoke? Our hotel offers a light-filled space that can accommodate up to 100 seated guests in theatre setup, or 28 for a boardroom-style meeting. Accentuate your gathering with modern audiovisual facilities and free wi-fi access, as well as a full menu of catering options by our on-site culinary team.
Check out our meeting rooms, reunion events and group room block rates.
What type of payment is accepted to pay for a room?
We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.
What is the cancellation policy?
Our flexible cancellation policy allows for reservations to be cancelled up to 48 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancellation policy that is listed on the Offer Details or within the Terms & Conditions.
How can I sign up and become a Coast Rewards Member?
It’s easy, you can join at the front desk, or join online, or call 800.549.9099.
What perks can I enjoy as a Coast Rewards Member?
As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.
But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.
Can I redeem my Coast Rewards Points when booking a hotel room?
Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.
And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.
How do I report a missing item?
The best way to get your item back is by contacting the hotel at 250.837.3322 or email us at info@hillcresthotel.com and we’ll see if someone has turned it in.