frequently asked questions

Check-in: 3pm
Check-out: 11am

Please give us a call at 604.438.3451 or email us at metrovancouver@coasthotels.com should you require to check in early or request to check out late. Additional fees may apply.

The hotel is about a 35-minute drive from Vancouver International Airport (YVR). Get directions from the airport to our hotel.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Unfortunately, our hotel does not have a swimming pool or hot tub. Visit our hotel's service & amenities page for more information on what we offer.

Enjoy the convenience of secure, parking right in front of the hotel for your car – it's both secure and free.

We recommend to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

2950 Boundary Road,
Burnaby, BC V5M 3Z9
Canada

Visit our contact page to get in touch with us.

Coast Hotels has many pet-friendly hotels including Coast Metro Vancouver Hotel. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room.

We recommend that you call the hotel at 604.438.3451 to book any of our pet-friendly rooms to guarantee we have a room available for your arrival. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Unfortunately, we do not have a gym or fitness centre.

We don't have a restaurant at our place, we do offer free coffee in the lobby and have a vending machine for convenient refreshment options. Our hotel is also close to some good places to eat. Just come to the front desk, and we'll tell you where to go.

Unfortunately, our hotel does not offer laundry services.

Relax, refresh and recharge in our well-designed rooms and suites. Get ready to settle in amenities such as microwaves, a mini fridge, free wi-fi, a flat-screen TV with cable and cozy triple-sheeted beds. Each room is equipped with a comfortable lounge chair and a private balcony. Some rooms offer panoramic views of the North Shore mountains and the cityscape of Vancouver. Ideal for families exploring Burnaby and Vancouver, our suite with two queen beds and a Kitchenette is a perfect choice. It features a two-burner induction cooktop, along with cookware, dishes, and utensils, ensuring a convenient and comfortable stay. Check out our accommodation options - view rooms.

Our hotel does not offer connecting rooms.

Unfortunately, our hotel does not provide cots, cribs or playpens for additional guests or for those traveling with a baby.

Considering exchanging your vows on Vancouver Island or celebrating someone else's special day in Parksville or Qualicum Beach? Look no further for the perfect home base! Our accommodations offer close proximity to a variety of breathtaking local venues, and we even provide special discounts for group room blocks, making it an ideal choice for wedding parties.

We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancelation policy allows for reservations to be canceled up to 48 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancelation policy that is listed on the Offer Details or within the Terms & Conditions.

It’s easy, you can join at the front desk, or join online, or call 800.549.9099.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.

The best way to get your item back is by contacting the hotel at 604.438.3451 or email us at metrovancouver@coasthotels.com and we’ll see if someone has turned it in.