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frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

The hotel is about a 5-minute drive from Edmonton International Airport (YEG). Get directions from the airport to our hotel.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

If you’re traveling with the whole family, the kids will love our indoor swimming pool that features a 120-foot slide. And for the adults, relax in our hot tub while the kids play! Open daily year-round from 9am to 10pm. Visit our hotel's services and amenities page for more information.

Guests staying at our hotel enjoy the added benefit of free parking for the duration of their stay. You can also leave your car and worries behind with our long-term airport parking lot, surcharges apply.

We recommend to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

1101 4 Street, Nisku, AB T9E 7N1, Canada.

Visit our contact page to get in touch with us.

Coast Hotels has many pet-friendly hotels including Coast Nisku Inn & Conference Centre. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room.

Feel free to reach out to us by phone 780.955.7744 or by email guestservices@coastniskuinn.com if you have further inquiries about our pet rooms and are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Feel the burn at our fitness centre. Stacked with free weights, workout benches and cardiovascular equipment, there are endless options to ensure you enjoy a great workout during your stay. Open 24 hours a day. Check our hotel's amenities page for more information.

Our hotel offers dining options that are sure to satisfy any appetite. Fuel up before exploring Edmonton or catching your flight from the airport with our delectable free breakfast, featuring a range of tasty dishes. Savour simply crafted, flavourful fare in a relaxed atmosphere at Montana’s BBQ & Bar. Stop by The Den Pub to enjoy a cold drink, play a game or two on the VLT machines and watch sports on the big screen. 

Pack light! Coin operated washer and dryer machines are available for you to use.

Equally suited to business travel and family vacations, our hotel provides a relaxed retreat. Stretch out in our spacious rooms and suites with free wi-fi, flat-screen TVs, in-room coffee makers and fridges. Check out our accommodation options – view rooms.

We are happy to provide you with connecting rooms, subject to availability. We suggest that you contact us directly at 780.955.7744 to speak with the front desk team to see how we can accommodate booking connecting rooms.

If you are traveling with a baby or need an extra bed for an additional guest, our hotel has a limited number of cots and playpens to reserve and we recommend to please give us a call at 780.955.7744 or email us at guestservices@coastniskuinn.com to see what is available before you arrive. There is an additional fee for cots per day/room. The playpens is free of charge.

Our hotel is one of the area’s premier destinations for meetings and conferences, with 22,510 square feet of venue space and a prime location near Edmonton International Airport, in the heart of the Nisku-Leduc Business Park. Whether you’re hosting a meeting for eight or a conference for 800, we’re sure to have venue space that suits your needs perfectly.

Our hotel boasts a selection of truly extraordinary wedding venues for your special occasion in Edmonton, from the expansive Nisku Ballroom to the one-of-a-kind Solarium and the sophisticated Beaumont Ballroom, located within our remarkable atrium. Learn more about our meeting rooms, wedding spaces and group block accommodations.

We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancellation policy allows for reservations to be cancelled up to, but not after, 6pm local hotel time on day of arrival to avoid penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancellation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.