- Enhanced sanitization procedures are in place at the front desk, reception/concierge counters and bell desk
- Frequently touched surfaces including doorknobs, elevator buttons, railings, luggage carts, computers and chairs are disinfected many times throughout the day
- Hand sanitizer is available at the front desk and in or outside all elevator cabs
coast clean™
Prioritizing guest & ambassador safety
Our coast clean™ program, in collaboration with Ecolab and aligned with public health, government, and industry standards, guarantees your safety, cleanliness, and comfort from check-in to check-out. At Coast Hotels, your well-being is our top priority. The Coast Clean program's meticulous procedures not only ensure your safety but also that of our team members.
In this ever-evolving environment, we've crafted extensive guidelines for our hotels. Additionally, each hotel has appointed a Coast Clean Champion to oversee on-site implementation and uphold our commitment to excellence.
Stay with confidence
Coast Hotels is committed to your safety
Our coast clean™ program addresses all areas in our hotels. Here’s what you can expect to see.
Public areas
Amenities
- Water fountains, ice machines, guest laundry rooms and banquet coffee and water stations will be sanitized with attention to commonly touched surfaces
- The frequency of cleaning in our hotels’ gyms & fitness centres has increased with enhanced and scheduled sanitization protocols in place
- Meeting rooms are being cleaned regularly with scheduled and documented cleaning procedures
- Public washrooms are being cleaned frequently with enhanced sanitation protocols
Guest rooms & housekeeping
- At check in guests can choose daily housekeeping on multi-night stays at our hotels, or the privacy and earth-friendly benefits of our Refreshingly Green program
- All high-touch items and surfaces including doorknobs, in-room safes, light switches, thermostats, irons, phones, fridges clocks, televisions and remote controls are receiving extra cleaning and disinfecting
- Single serve bathroom amenities are available upon guest request
Food service
- Servers are adhering to strict safety procedures while serving all food and beverages
- Enhanced sanitization and disinfecting procedures are in place on all surfaces where food is stored including, but not limited to counters, tables, food-prep surfaces, sinks, food storage equipment, beverage stations and bar tabletops
- Restaurant Ambassadors are practicing proper hand hygiene between tasks to prevent cross-contamination
- All food contact surfaces that have been disinfected must be thoroughly rinsed with potable water and sanitized using a food contact sanitizer